Support
General Troubleshooting
Why is my drone not turning on?
- Check the battery is fully charged
- Make sure the battery is plugged into the drone correctly
- Check for crash damage, moisture, corrosion, or burnt electronics
Why isn't my drone arming?
- Check the battery is fully charged and plugged in
- Make sure radio controller is turned on and connected
- Make sure throttle stick is in the fully lowered position before arming
- Make sure your arm switch is in the Disarmed position before turning your drone on
Why can't I connect to Betaflight?
- Inspect the USB Cable and determine if it is a Data Cable and NOT a Charging Cable
- Disconnect any USB extension Cables and make sure the Drone is connected directly to the computer
- Check to make sure the correct Betaflight Version is installed on your computer
- Make sure the correct drivers are installed for your computer to detect the Drone
Why won't my drone fly?
- Check if the propellers are installed correctly
- Check the battery is fully charged and plugged in correctly
- Make sure radio controller is turned on and connected to the drone
Why is my video fuzzy?
- Inspect camera and antennas for damage
- Make sure Drone and Goggle are receiving power and are fully charged
- Check if camera lens is loose. If so, rotate the lens back and forth until the picture is clear
- Make sure Drone and Goggle are on the same Frequency and Channel
- Check surrounding enviroment for any wireless transmission or RF noise. Wi-Fi Routers, Cellphone Towers, running Car Engines, other Drones, and more may impede wireless video performance
- Check surrounding enviroment for physical objects in between you and your drone. Trees, buildings, cars, hills, and more may impede wireless video performance
Why am I not getting drone video?
- Check your goggle and drone batteries are fully charged and connected correctly
- Make sure your goggle and drone are on the same Frequency and Channel
- Make sure you did not switch the drone to a locked video channel. If so, unlock the video transmitter in accordance to your local state and country laws and regulations.
Why is my goggle not working?
- Make sure the battery is fully charged and connected
- If the goggle works, static should display on the screen. If the screen is black but drone is on, check the drone camera for lens cap or damage
- Check antennas for any damage
Why is my drone falling from the air?
- Check antennas for any damage
- Adjust antenna position for maximum range
- Check your distance. If drone passes range limit, the drone will failsafe
- Check surrounding enviroment for any wireless transmission or RF noise. Wi-Fi Routers, Cellphone Towers, running Car Engines, other Drones, and more may impede wireless performance
- Check surrounding enviroment for physical objects in between you and your drone. Trees, buildings, cars, hills, and more may impede wireless performance